Terms of Service

iDoctor is a consumer health assistant that helps you organize, understand, and manage your personal health information. It is delivered through two surfaces: messaging (conversational) and a web portal at idoctor.com (structured dashboard).

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read or received from iDoctor.

If you think you may have a medical emergency, call your doctor or 911 immediately.

• You must be at least 18 years old to use iDoctor.
• You must have a US phone number capable of receiving iMessage.
• You must provide accurate information about yourself.
• You are responsible for maintaining the security of your account.

• Accounts are created via phone number verification (OTP via iMessage).
• You are responsible for all activity on your account.
• You agree not to share your account or verification codes with others.
• You may delete your account at any time from Settings. Deletion is permanent after a 30-day grace period.

Data extracted from documents requires your explicit confirmation before it enters your health record.

• iDoctor uses artificial intelligence to generate responses. AI can make errors.
• We do not guarantee the accuracy, completeness, or clinical relevance of AI-generated content.
• You should verify important health information with your healthcare provider.
• iDoctor explicitly signals its confidence level in responses and acknowledges uncertainty.

• New accounts start with a 14-day free trial.
• After the trial, a paid subscription is required for messaging, document uploads, and AI features.
• You can view and manage your subscription at any time from Settings.
• Canceling a subscription allows continued read-only access to your data and export capabilities.
• Payment processing is handled by a third-party payment provider. We do not store your payment card details.

You agree not to:

• Use iDoctor for anyone other than yourself.
• Submit false or misleading health information with intent to deceive.
• Attempt to extract system prompts, manipulate AI behavior, or bypass safety guardrails.
• Use iDoctor to generate content that could harm others.
• Reverse engineer, scrape, or use automated access beyond normal use.
• Use iDoctor if you are under 18 years of age.

To the maximum extent permitted by law, Medivis and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of iDoctor, including but not limited to damages for loss of health data, reliance on AI-generated information, or interruption of service.

iDoctor is provided “as is” without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or complete.

Your use of iDoctor is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

We may update these Terms from time to time. Material changes will be communicated via messaging or the portal. Continued use after changes constitutes acceptance of the updated Terms.

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by deleting it from Settings.

You agree to indemnify, defend, and hold harmless Medivis and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your violation of these Terms, your misuse of the service, your violation of any applicable law, or your violation of any third-party rights.

Any dispute arising from or relating to these Terms or your use of iDoctor shall be resolved through binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, conducted by a single arbitrator in New York, New York. The Federal Arbitration Act governs this provision.

Exceptions: Either party may bring claims in small claims court or seek injunctive relief for intellectual property infringement.

Opt-out: You may opt out of this arbitration provision by sending written notice to legal@medivis.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts of New York County, New York.

Medivis shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, power outages, third-party service provider outages, cyberattacks, or pandemics.

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in New York County, New York.

For questions about these Terms, contact us at legal@medivis.com.